Privacy Policy

Metkolist is operated by Edmart Inc. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our website, services, and platform at https://www.metkolist.com.

1. Scope

This policy applies to:

• Website visitors
• Platform users and businesses
• Team members using the platform
• Third-party marketplace connector users
• Anyone who communicates with us via email or support channels

It does not cover third-party websites or services that may be linked from our platform.

2. Information We Collect

A. Direct Information

• Name, business name, email address, phone number
• Billing details and account credentials
• Communications, support requests, feedback, and survey responses

B. Account and Workspace Information

• Account details and workspace settings
• Templates, profiles, preferences, and publishing rules
• Listing content including titles, descriptions, SKUs, attributes, and media

C. Connected Platform Data

• Store identifiers, catalog information, and listing content
• Product attributes, images, categories, and mapping data
• Operational metadata from authorized APIs (Amazon, Shopify, Etsy, spreadsheets, PIM/ERP systems)

D. Automatically Collected Information

• IP address, browser type, device type, and operating system
• Pages viewed, timestamps, referral URLs, and clickstream data
• Logs, diagnostics, performance data, and cookie identifiers

3. How We Use Information

We use the information we collect to:

• Provide, operate, and improve the platform
• Create accounts and manage workspaces
• Authenticate users and control access
• Import, organize, edit, validate, and publish content
• Support bulk workflows, templates, and automation
• Communicate with users and provide support
• Process billing and subscriptions
• Analyze performance and usage patterns
• Protect against fraud and security threats
• Comply with legal obligations
• Create aggregated, anonymized analytics

4. AI-Assisted Features

The platform may offer AI-powered tools to draft, review, classify, or validate seller-provided content. Users remain solely responsible for reviewing all AI-generated outputs before use. Outputs are not guaranteed to be error-free or marketplace-compliant. Processing is limited to information necessary to deliver the requested feature.

5. Cookies and Similar Technologies

We use cookies to operate the website, remember settings, support login functionality, measure usage, improve user experience, and detect issues. Please refer to our Cookie Policy for more details.

6. How We Share Information

We do not sell personal information for money. We may share information in the following circumstances:

• Service providers: Trusted vendors who help us operate the platform under strict data agreements
• Authorized integrations: Marketplace and platform connections you explicitly authorize
• Legal authorities: When required by law, court order, or to protect rights and safety
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: In any other case where you explicitly agree
• Aggregated form: Anonymous, aggregated data that cannot identify you personally

7. Third-Party Integrations

When you connect Metkolist to third-party marketplaces or services, those services' own privacy policies also apply. We recommend reviewing the privacy policies of any platforms you connect to.

8. Data Retention

We retain your data for as long as necessary to provide our services, meet legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it.

9. Data Security

We implement reasonable technical and organizational safeguards to protect your information. However, no system is completely secure. We encourage you to use a strong, unique password and to contact us immediately if you suspect unauthorized access to your account.

10. International Data Transfers

Your information may be processed and stored in countries other than your own. Where required, we ensure appropriate safeguards are in place for cross-border data transfers in compliance with applicable laws.

11. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Opt out of marketing communications

To exercise these rights, contact us at info@metkolist.com.

12. U.S. State Privacy Rights

Residents of certain U.S. states (including California) may have additional rights under applicable state privacy laws. Please contact us to learn more about the rights available to you.

13. Children's Privacy

Metkolist is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

14. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy regularly to stay informed about how we protect your information.

15. Contact Us