Data Deletion Request

This page explains how sellers can request deletion of data Metkolist holds. It implements the retention commitment in Privacy Policy Section 9.

How to submit a request

Email us from the address associated with your Metkolist account (or clearly identify the account email in your message). Include:

• Your name and the email address on your Metkolist account
• Whether you want to delete data for a specific marketplace connection, or your entire account
• Which shop or store is affected (if applicable)

Send your request to support@metkolist.com or info@metkolist.com.

You can also disconnect a marketplace in Metkolist or revoke API access in the marketplace account; that stops further sync. To delete data we already hold, submit a deletion request as described above.

What we delete

Depending on your request, we delete or de-identify:

• Shop, store, and listing data synced from marketplaces you authorized (titles, descriptions, tags, photos, variants, and related listing fields)
• OAuth tokens and connection metadata for disconnected marketplaces
• Account profile and workspace data when you request full account deletion

We process deletion for the authorizing seller only. We do not delete another seller’s marketplace data.

Timing and retention

We retain your data for as long as necessary to provide our services, meet legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it.

If you disconnect a marketplace, we delete associated shop, store, and listing data for that connection within 30 days. If you submit an explicit deletion request, we process it without undue delay (typically immediately for Etsy-connected data). Where a product exists in your workspace from multiple sources, we remove only the marketplace-specific fields and data for the disconnected connection; non-marketplace content you created remains unless you request full account deletion. We may retain a limited record where required (for example invoices, security logs, fraud prevention, or legal holds).

What may be retained

Even after a deletion request, we may keep a limited record where required or permitted by law, including:

• Billing and invoice records
• Security and audit logs
• Records needed for fraud prevention or abuse investigation
• Data subject to a legal hold or regulatory requirement

Retained records are kept only as long as necessary for those purposes.

Questions

See Contact for support addresses, or email support@metkolist.com.